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1. Introduction

We are committed to safeguarding the privacy of the people (“you”) using the Trimm products, applications, services and/or visiting websites under trimm.bike developed and provided by Trimm Co., Ltd., originally Ratio Co., Ltd. in Korea (“Trimm”, “we”, “us” and “our”).
This policy applies where we are acting as a data controller with respect to the personal data of the Users; in other words, where we determine the purposes and means of the processing of that personal data.
We may use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of trimm.bike, we will ask you to consent to our use of cookies when you first visit our website.

2. Credit

This document was created using a template from SEQ Legal (https://seqlegal.com).

3. How we use your personal data

In this Section 3 we have set out:
1. the general categories of personal data that we may process;
2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
3. the purposes for which we may process personal data; and
4. the legal bases of the processing.
We may process data about your use of our website and services
(“usage data”). The usage data may include your IP address,
geographical location, browser type and version, operating system,
referral source, length of visit, page views and website
navigation paths, as well as information about the timing,
frequency and pattern of your service use. The source of the usage
data is our analytics tracking system. This usage data may be
processed for the purposes of analysing the use of the website and
services. The legal basis for this processing is our legitimate
interests, namely monitoring and improving our website and
services.
We may process your account data (“account data”). The account
data may include your name, email address and/or the account
identifiers of the portal sites, such as Google and Facebook. You
are the source of the account data. The account data may be
processed to authenticate and manage your account and data. The
legal basis for this processing is our legitimate interests,
namely he proper administration of our Services.
We may process your personal information included in your
personal profile in our server (“profile data”). The profile data
may include your name, height, weight, gender and date of birth. The
profile data may be processed to restore your back-up into a new
environment. The legal basis for this processing is our legitimate
interests, namely the proper administration of our website and
business.
We may process your personal data that are provided in the
course of the use of our services (“service data”). The service
data may include your geographic location traces, exercise
statistics such as speed, distance, altitude, calories, power,
heart rates and cadences during the active use of the
Services. It may also include your route plans. You are the
source of the service data. The service data may be processed to
be shown in multiple platforms, to maintain the back-ups and to
restore the data onto your new application platform. We use
de-identified service data to enhance the map and routing
service. The legal basis for this processing is consent.
We may process information that you post for publication on our
website or through our services (“publication data”). The
publication data may be processed for the purposes of enabling
such publication and administering our website and services. The
legal basis for this processing is our legitimate interests,
namely the proper administration of our website and business.
We may process information contained in any enquiry you submit
to us regarding goods and/or services (“enquiry data”). The
enquiry data may be processed for the purposes of offering,
marketing and selling relevant goods and/or services to you. The
legal basis for this processing is consent.
We may process [information relating to our customer
relationships, including customer contact information] (“customer
relationship data”). The customer relationship data may include
your name, your contact details, and information contained in
communications between us and you. You are the source of the
customer relationship data. The customer relationship data may be
processed for the purposes of managing our relationships with
customers, communicating with customers, keeping records of those
communications and promoting our products and services to
customers. The legal basis for this processing is our legitimate
interests, namely the proper management of our customer
relationships.
We may process information relating to transactions, including
purchases of goods and services, that you enter into with us
and/or through our website (“transaction data”). The transaction
data may include your contact details, your card details and the
transaction details. The transaction data may be processed for the
purpose of supplying the purchased goods and services and keeping
proper records of those transactions. The legal basis for this
processing is the performance of a contract between you and us
and/or taking steps, at your request, to enter into such a
contract and our legitimate interests, namely the proper
administration of our website and business.
We may process information that you provide to us for the purpose
of subscribing to our email notifications and/or newsletters
(“notification data”). The notification data may be processed for
the purposes of sending you the relevant notifications and/or
newsletters. The legal basis for this processing is the performance
of a contract between you and us and/or taking steps, at your
request, to enter into such a contract.
We may process information contained in or relating to any
communication that you send to us (“correspondence data”). The
correspondence data may include the communication content and
metadata associated with the communication. Our website will
generate the metadata associated with communications made using
the website contact forms. The correspondence data may be
processed for the purposes of communicating with you and
record-keeping. The legal basis for this processing is our
legitimate interests, namely the proper administration of our
website and business and communications with users.
We may process any of your personal data identified in this
policy where necessary for the establishment, exercise or defence
of legal claims, whether in court proceedings or in an
administrative or out-of-court procedure. The legal basis for this
processing is our legitimate interests, namely the protection and
assertion of our legal rights, your legal rights and the legal
rights of others.
We may process any of your personal data identified in this
policy where necessary for the purposes of obtaining or
maintaining insurance coverage, managing risks, or obtaining
professional advice. The legal basis for this processing is our
legitimate interests, namely the proper protection of our business
against risks.
In addition to the specific purposes for which we may process
your personal data set out in this Section 3, we may also process
any of your personal data where such processing is necessary for
compliance with a legal obligation to which we are subject, or in
order to protect your vital interests or the vital interests of
another natural person.
Please do not supply any other person’s personal data to us,
unless we prompt you to do so.

4. Providing your personal data to others

We may disclose your personal data to our insurers and/or
professional advisers insofar as reasonably necessary for the
purposes of obtaining or maintaining insurance coverage, managing
risks, obtaining professional advice, or the establishment, exercise
or defence of legal claims, whether in court proceedings or in an
administrative or out-of-court procedure.
Financial transactions relating to the may be handled by our
payment services providers, such as Apple Inc. We will share
transaction data with our payment services providers only to the
extent necessary for the purposes of processing your payments,
refunding such payments and dealing with complaints and queries
relating to such payments and refunds. You can find information
about the payment services providers’ privacy policies and practices
at their websites.
We may disclose your enquiry data to one or more of those selected
third party suppliers of goods and services identified on our
website for the purpose of enabling them to contact you so that they
can offer, market and sell to you relevant goods and/or
services. Each such third party will act as a data controller in
relation to the enquiry data that we supply to it; and upon
contacting you, each such third party will supply to you a copy of
its own privacy policy, which will govern that third party’s use of
your personal data.
In addition to the specific disclosures of personal data set out
in this Section 4, we may disclose your personal data where such
disclosure is necessary for compliance with a legal obligation to
which we are subject, or in order to protect your vital interests
or the vital interests of another natural person. We may also
disclose your personal data where such disclosure is necessary for
the establishment, exercise or defence of legal claims, whether in
court proceedings or in an administrative or out-of-court
procedure.
Your personal data is hosted by Google Firebase, which is comply
with EU-US Privacy Shield framework. Its data processing and
security terms related to the framework is shown at
https://firebase.google.com/terms/data-processing-terms.
You acknowledge that personal data that you submit for publication
through our website or services may be available, via the internet,
around the world. We cannot prevent the use (or misuse) of such
personal data by others.

5. Retaining and deleting personal data

This Section 5 sets out our data retention policies and
procedure, which are designed to help ensure that we comply with
our legal obligations in relation to the retention and deletion of
personal data.
Personal data that we process for any purpose or purposes shall
not be kept for longer than is necessary for that purpose or those
purposes.
We will retain your personal data as follows:
1. Your usage data will be retained up to one year.
2. Your account, profile and service data can be retained until
  you request to erase your account or the data. The erasure can
  take up to 30 days.
3. Your enquiry and notification data will be retained until
  you request to unsubscribe. The erasure can take up to 30
  days.
4. Notwithstanding the other provisions of this Section 6, we
  may retain your personal data where such retention is
  necessary for compliance with a legal obligation to which we
  are subject, or in order to protect your vital interests or
  the vital interests of another natural person.

6. Amendments

We may update this policy from time to time by publishing a new
version on our website.
You should check this page occasionally to ensure you are happy
with any changes to this policy.
We may notify you of significant changes to this policy by
e-mail.

7. Your rights

You have the right to confirmation as to whether or not we
process your personal data and, where we do, access to the
personal data, together with certain additional information. That
additional information includes details of the purposes of the
processing, the categories of personal data concerned and the
recipients of the personal data. Providing the rights and freedoms
of others are not affected, we will supply to you a copy of your
personal data. The first copy will be provided free of charge, but
additional copies may be subject to a reasonable fee. You can
access your personal data by visiting https://trimm.bike when
logged into our website or by using our Trimm applications.
You have the right to have any inaccurate personal data about
you rectified and, taking into account the purposes of the
processing, to have any incomplete personal data about you
completed.
In some circumstances you have the right to the erasure of your
personal data without undue delay. Those circumstances include:
the personal data are no longer necessary in relation to the
purposes for which they were collected or otherwise processed; you
withdraw consent to consent-based processing; you object to the
processing under certain rules of applicable data protection law;
the processing is for direct marketing purposes; and the personal
data have been unlawfully processed. However, there are exclusions
of the right to erasure. The general exclusions include where
processing is necessary: for exercising the right of freedom of
expression and information; for compliance with a legal
obligation; or for the establishment, exercise or defense of legal
claims.
In some circumstances you have the right to restrict the
processing of your personal data. Those circumstances are: you
contest the accuracy of the personal data; processing is unlawful
but you oppose erasure; we no longer need the personal data for
the purposes of our processing, but you require personal data for
the establishment, exercise or defence of legal claims; and you
have objected to processing, pending the verification of that
objection. Where processing has been restricted on this basis, we
may continue to store your personal data. However, we will only
otherwise process it: with your consent; for the establishment,
exercise or defence of legal claims; for the protection of the
rights of another natural or legal person; or for reasons of
important public interest.
You have the right to object to our processing of your personal
data on grounds relating to your particular situation, but only to
the extent that the legal basis for the processing is that the
processing is necessary for: the performance of a task carried out
in the public interest or in the exercise of any official
authority vested in us; or the purposes of the legitimate
interests pursued by us or by a third party. If you make such an
objection, we will cease to process the personal information
unless we can demonstrate compelling legitimate grounds for the
processing which override your interests, rights and freedoms, or
the processing is for the establishment, exercise or defence of
legal claims.
You have the right to object to our processing of your personal
data for direct marketing purposes (including profiling for direct
marketing purposes). If you make such an objection, we will cease
to process your personal data for this purpose. The benefits given
for the processing will be cancelled if there exist.
You have the right to object to our processing of your personal
data for scientific or historical research purposes or statistical
purposes on grounds relating to your particular situation, unless
the processing is necessary for the performance of a task carried
out for reasons of public interest.
To the extent that the legal basis for our processing of your
personal data is:
1. consent; or
2. that the processing is necessary for the performance of a
  contract to which you are party or in order to take steps at your
  request prior to entering into a contract,
and such processing is carried out by automated means, you have the
right to receive your personal data from us in a structured,
commonly used and machine-readable format. However, this right does
not apply where it would adversely affect the rights and freedoms of
others.
If you consider that our processing of your personal information
infringes data protection laws, you have a legal right to lodge a
complaint with a supervisory authority responsible for data
protection.
To the extent that the legal basis for our processing of your
personal information is consent, you have the right to withdraw
that consent at any time. Withdrawal will not affect the
lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal
data by written notice to us OR by e-mail to
support@trimm.bike.

8. About cookies

A cookie is a file containing an identifier (a string of letters
and numbers) that is sent by a web server to a web browser and is
stored by the browser. The identifier is then sent back to the
server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies:
a persistent cookie will be stored by a web browser and will
remain valid until its set expiry date, unless deleted by the user
before the expiry date; a session cookie, on the other hand, will
expire at the end of the user session, when the web browser is
closed.
Cookies do not typically contain any information that personally
identifies a user, but personal information that we store about
you may be linked to the information stored in and obtained from
cookies.

9. Cookies that we use

We use cookies for the following purposes:
1. authentication – we use cookies to identify you when you
  visit our website and as you navigate our website;
2. status – we use cookies to help us to determine if you are
  logged into our website;
3. personalisation – we use cookies to store information about
  your preferences and to personalise the website for you;
4. security – we use cookies as an element of the security
  measures used to protect user accounts, including preventing
  fraudulent use of login credentials, and to protect our
  website and services generally;
5. advertising – we use cookies to help us to display
  advertisements that will be relevant to you;
6. analysis – we use cookies to help us to analyse the use and
  performance of our website and services; and
7. cookie consent – we use cookies to store your preferences in
  relation to the use of cookies more generally.

10. Cookies used by our service providers

Our service providers use cookies and those cookies may be
stored on your computer when you visit our website.
We use Google Analytics to analyse the use of our
Services. Google Analytics gathers information about the Services
use by means of cookies. The information gathered relating to our
Services is used to create reports about the use of our
Services. Google’s privacy policy is available at:
https://www.google.com/policies/privacy
We may publish Google AdSense interest-based advertisements on
the Services. These are tailored by Google to reflect your
interests. To determine your interests, Google will track your
behaviour on our website and on other websites across the web
using cookies You can view, delete or add interest categories
associated with your browser by visiting:
https://adssettings.google.com. You can also opt out of the
AdSense partner network cookie using those settings or using the
Network Advertising Initiative’s multi-cookie opt-out mechanism
at: http://optout.networkadvertising.org. However, these opt-out
mechanisms themselves use cookies, and if you clear the cookies
from your browser your opt-out will not be maintained. To ensure
that an opt-out is maintained in respect of a particular browser,
you may wish to consider using the Google browser plug-ins
available at: https://support.google.com/ads/answer/7395996

11. Managing cookies

Most browsers allow you to refuse to accept cookies and to
delete cookies. The methods for doing so vary from browser to
browser, and from version to version. You can however obtain
up-to-date information about blocking and deleting cookies via
these links:
1. https://support.google.com/chrome/answer/95647?hl=en
  (Chrome);
2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
  (Firefox);
3. http://www.opera.com/help/tutorials/security/cookies
  (Opera);
4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
  (Internet Explorer);
5. https://support.apple.com/kb/PH21411 (Safari);
6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
  (Edge).
Blocking all cookies will have a negative impact upon the
usability of many websites.
If you block cookies, you will not be able to use all the
features on our website.

12. Our details

This website is owned and operated by Ratio Co., Ltd. in South
Korea
We are registered in South Korea, and our registered office is at:
506, 330, Seongam-ro, Mapo-gu, Seoul, Republic of Korea (03920)
Contact : +82) 070-4278-4441 / support@trimm.bike

Please confirm that you agree to our privacy policy

Thank you for using Trimm products, applications, and services ("Services" for products, applications and services), including

Trimm Bike Computer Trimm One
Trimm Bike Central app for iOS
Trimm Bike Central app for Android
Websites under trimm.bike domain

Please read these Terms and Conditions ("T&C") carefully before using the Services manufactured, developed and operated by Trimm and Ratio Co., Ltd. Korea ("Trimm", "we", "us" or "our")

Trimm reserves the right to update or change the T&C in the future without notice. The most up-to-date T&C shall be displayed at https://trimm.bike/terms.

Conditions of Use

Trimm will provide their services to you, which are subject to the conditions stated below in this document. Every time you use the Services or make a purchase, you consent the following conditions. This is why we urge you to read them carefully.

Any failure to make provision of T&C shall not reduce our right or provision of T&C. Even if a jurisdiction judges these T&C illegal or invalid, it shall affect neither the legality and validity of the part of T&C not related to the judgement nor the legality and validity of T&C in the region not governed by the jurisdictions.

The use of the Services must be at your sole risk. Trimm does not warrant the Services' timeliness, correctness, security or reliability. You must understand that The Services are provided without full context of the user and the environments. You are responsible for any loss or damage of any property or while using the information given by the Services.

We reserve all rights (but not the obligation) to change, update, stop, and/or add a feature or a service in the Services without notice.

Trimm uses third-party services, and libraries to constitute the Services.

Copyright

Content developed for the Services by Trimm is the property of Trimm and protected by international copyright laws. You must not reuse or reverse-engineer the content for other products or services without a written and signed permission by Trimm.

Applicable Law and Disputes

By using the Services, you agree that the laws of South Korea, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Trimm and you, or its business partners and associates.

Any dispute related in any way to your using the Services or to products you purchase from us shall be arbitrated by the court of central Seoul, South Korea and you consent to exclusive jurisdiction and venue of such courts.

Privacy Policy

Before you continue using the Services we advise you to read our privacy, policy https://shop.trimm.bike/privacy regarding our user data collection. It will help you better understand our practices. By using the Services or make a purchase, you consent our privacy policy.

User Data, Comments, Reviews, and Emails

We reserve all rights (but not the obligation) to use the user contents to improve the Services (such as map improvement, route suggestions, and/or workout planning). When your content is recorded, you grant Trimm's non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media as far as it does not violate the Privacy Policy.

You may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

User Account

If you are an owner of an account for the Services, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.

Communications

The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

Return Policy

Trimm Bike and Ratio Co., Ltd. Korea Return Policy

Trimm Bike products, applications, and services (“Services” for products, applications and services), including

Trimm Bike Bike Computer Trimm Bike One
Trimm Bike Bike Central app for iOS
Trimm Bike Bike Central app for Android
Websites under trimm.bike domain

Please read these Return Policy carefully before using the services manufactured, developed and operated by Trimm Bike and Ratio Co., Ltd. Korea (“Trimm Bike”, “we”, “us” or “our”).

Trimm Bike reserves the right to update or change the Return Policy in the future without notice. The most up-to-date Return Policy shall be displayed at https://trimm.bike/ returnpolicy.

All items created using Trimm Bike are built-to-order. If, for some reason, you are not completely satisfied with Trimm Bike, you may return any item(s) purchased from this web site for any reason within the first thirty (30) days from the date of delivery.

All pieces are returned together associated with the product and are in new condition. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price.

In all cases, refunds will be made in the form of the original payment. Once the item is received at our customer support, it takes a few business days for the refund to be processed.
In case of returns due to simple change of mind, will require you to return the item at your own expense.

Processing a Return & Shipping Info

We highly recommend tracking your shipment, using a Certificate of mailing from the Post Office from each country who provides a tracking number and follows each

Please be sure to retain this tracking number for your records. Trimm Bike is not responsible for packages lost in transit if sent via a non-trackable carrier.

Please contact support@trimm.bike more about guide for return processing.

Additional Terms & Conditions:

You are responsible for all shipping charges and assume the risk of loss or damage to returned products in transit to Trimm Bike. We recommend insuring shipments, especially trainers.

We cannot provide return packaging, so we recommend keeping original packaging for the duration of the return period.

For international orders, any duties, or customs fees paid are non-refundable.

Your order will be refunded to the original payment type used.

In case of Price Adjustment:

Trimm Bike honors a one-time price adjustment on full-price merchandise within seven (7) days of the order confirmation if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.

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