Terms and Conditions

Thank you for using Trimm products, applications, and services (“Services” for products, applications and services), including

  • Trimm Bike Computer Trimm One
  • Trimm Bike Central app for iOS
  • Trimm Bike Central app for Android
  • Websites under trimm.bike domain

Please read these Terms and Conditions (“T&C”) carefully before using the Services manufactured, developed and operated by Trimm and Ratio LLC Korea (“Trimm”, “we”, “us” or “our”)

Trimm reserves the right to update or change the T&C in the future without notice. The most up-to-date T&C shall be displayed at https://trimm.bike/terms.

Conditions of Use

Trimm will provide their services to you, which are subject to the conditions stated below in this document. Every time you use the Services or make a purchase, you consent the following conditions. This is why we urge you to read them carefully.

Any failure to make provision of T&C shall not reduce our right or provision of T&C. Even if a jurisdiction judges these T&C illegal or invalid, it shall affect neither the legality and validity of the part of T&C not related to the judgement nor the legality and validity of T&C in the region not governed by the jurisdictions.

The use of the Services must be at your sole risk. Trimm does not warrant the Services’ timeliness, correctness, security or reliability. You must understand that The Services are provided without full context of the user and the environments. You are responsible for any loss or damage of any property or while using the information given by the Services.

We reserve all rights (but not the obligation) to change, update, stop, and/or add a feature or a service in the Services without notice.

Trimm uses third-party services, and libraries to constitute the Services.


Content developed for the Services by Trimm is the property of Trimm and protected by international copyright laws. You must not reuse or reverse-engineer the content for other products or services without a written and signed permission by Trimm.

Applicable Law and Disputes

By using the Services, you agree that the laws of South Korea, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Trimm and you, or its business partners and associates.

Any dispute related in any way to your using the Services or to products you purchase from us shall be arbitrated by the court of central Seoul, South Korea and you consent to exclusive jurisdiction and venue of such courts.

Privacy Policy

Before you continue using the Services we advise you to read our privacy, policy https://shop.trimm.bike/privacyregarding our user data collection. It will help you better understand our practices. By using the Services or make a purchase, you consent our privacy policy.

User Data, Comments, Reviews, and Emails

We reserve all rights (but not the obligation) to use the user contents to improve the Services (such as map improvement, route suggestions, and/or workout planning). When your content is recorded, you grant Trimm’s non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media as far as it does not violate the Privacy Policy.

You may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

User Account

If you are an owner of an account for the Services, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.


The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

Return Policy

Trimm Bike and Ratio LLC Korea Return Policy

Trimm Bike products, applications, and services (“Services” for products, applications and services), including

  • Trimm Bike Bike Computer Trimm Bike One
  • Trimm Bike Bike Central app for iOS
  • Trimm Bike Bike Central app for Android
  • Websites under Trimm Bike.bike domain

Please read these Return Policy carefully before using the services manufactured, developed and operated by Trimm Bike and Ratio LLC Korea (“Trimm Bike”, “we”, “us” or “our”).

Trimm Bike reserves the right to update or change the Return Policy in the future without notice. The most up-to-date Return Policy shall be displayed at https://trimm.bike/returnpolicy.

All items created using Trimm Bike are built-to-order. If, for some reason, you are not completely satisfied with Trimm Bike, you may return any item(s) purchased from this web site for any reason within the first thirty (30) days from the date of delivery.

All pieces are returned together associated with the product and are in new condition. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. 

In all cases, refunds will be made in the form of the original payment. Once the item is received at our customer support, it takes a few business days for the refund to be processed.
In case of returns due to simple change of mind, will require you to return the item at your own expense.

Processing a Return & Shipping Info

We highly recommend tracking your shipment, using a Certificate of mailing from the Post Office from each country who provides a tracking number and follows each 

Please be sure to retain this tracking number for your records. Trimm Bike is not responsible for packages lost in transit if sent via a non-trackable carrier.

Please contact support@trimm.bike more about guide for return processing.

Additional Terms & Conditions:

You are responsible for all shipping charges and assume the risk of loss or damage to returned products in transit to Trimm Bike. We recommend insuring shipments, especially trainers.

We cannot provide return packaging, so we recommend keeping original packaging for the duration of the return period.

For international orders, any duties, or customs fees paid are non-refundable.

Your order will be refunded to the original payment type used.

In case of Price Adjustment:  

Trimm Bike honors a one-time price adjustment on full-price merchandise within seven (7) days of the order confirmation if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.

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